Colin Parker – Trimpe/Parker Project
To set the stage: We interviewed multiple contractors to rebuild the whole exterior of our home. This included removing poorly constructed 1980s siding, windows, doors, and a sunroom, and rebuilding the exterior to be both beautiful and extremely weather-proof. My wife is a construction management professional, so we were definitely picky about who we’d work with from the outset.
The moment I knew that I wanted to work with Kyle and Synapse was the day we sat down in our kitchen to talk through how we would keep our house water-tight at every window. This was one of the major inherited problems with the house, and we have a *lot* of windows, so it was extremely important to us. As Kyle talked us through the approach, and hand sketched a complex, custom solution from window assembly, to rain-screen, to house, I knew we were with the right contractor. Add to that some very professional attention to detail, willingness to partner with us in decisions and process, and Kyle’s own written notes from every single meeting, and you ended up feeling really good about Synapse at every step.
Our work with Synapse included:
– Design and 3D modeling
– Hiring a structural engineer
– Handling all permits
– Demolition & clean-up
– Constructing new sun-room with large custom windows, and new roofing
– Purchase and install of all exterior elements (windows, doors, flashing, siding, etc.)
– Exterior electrical and plumbing (as-needed)
– Existing roof repairs
Even before we started our full remodel, Kyle and Synapse were ready & willing to help us with a smaller project of a leaking skylight.
It’s tough for me to say what I appreciated most about working with Kyle and the Synapse team on the design & build of our exterior remodel. But I’ll say this: when friends come to our house now, they ask things like “Can you believe you actually live here?”
Trying to share more of what it was like to work with Synapse over several months into a few paragraphs:
When we had specific questions about the construction process or how we were tracking to schedule, the team had roadmap and plans in place, as well as documentation of what had already been tackled. While our schedule definitely increased over the course of the remodel, Kyle and his team were amazing at making sure that we kept within the budget. That included both helping us to make tradeoffs on the scope, as well as being more efficient with Synapse’s own labor costs. And for that we are *truly* grateful.
When we hit a critical time-crunch on a particular day, and there was no extra labor available for that task, Kyle literally picked up a hammer and dug in with his crew. (He broke the hammer too. Good story.)
When we had off-hours water issues come up with the house while it was under construction, Kyle and Alex were on-scene at the house on very short notice. It didn’t matter if it was a weekend or an early morning.
When we had products from suppliers that were defective in any way (door & window), Kyle owned it immediately, and went to bat for us with those vendors, positively but with our satisfaction front & center in the conversation. You could tell this was a combination of doing business consistently with the right vendors, the right way, but also knowing when to push for your customer.
I’ll end with this. It’s one thing to see pride in your work and quality from a company owner. But over the months since we finished the project with Synapse, we’ve needed to fix the occasional thing as the dust settles. When those things bring Alex (interior foreman), and Ever (exterior foreman) back to our house along with members of the original crew, you can literally see the pride in their work on every single face.
This company designs and builds well, they hire well, and they care about how you get to the end result. We would strongly recommend them.
Colin Parker – United States